Following are excerpts from an interview with David Miller, Jr., the Lead Troubleshooter. Interview questions are in bold, followed by David's edited responses.
So, what do troubleshooters actually do? Our main priority is safety first – for others and ourselves. We alleviate damage to College or personal property and correct problems. We’re the first responders to any off-hour emergency on campus, including fire calls, broken water pipes, heat and electrical issues and air handling issues. We respond to a lot of access control problems, too.[more]