Using the Computer Assurance Program
Computer hardware purchases for Campus Services employees must be part of the Computer Assurance Program (CAPs) as defined by the most recent Computer Store specifications at the time of purchase. The CAPs program covers desktop, laptop and box computers.
Benefits of CAPs computers include a 3-year warranty, free priority service from the Computer Repair shop for all services and support, and machines that are pre-configured with the most commonly used Dartmouth applications and LANDesk managed remotely installed updates. An IT help desk specialist will also transfer all files from old to new machines at no additional fee. More information on CAPs benefits may be found at: http://tech.dartmouth.edu/its/computer-store/computer-assurance-program
An IT help desk specialist will help coordinate the purchase for CAP requests and non-CAP equipment such as docking stations, monitors, keyboards and mice. The standard-size monitor for Campus Services employees is 23”. The purchase of a larger and/or additional monitor is considered an exception and referred to in the “Exceptions and Exclusions” section below.
CAPs laptops with their power cords and CAP All-In-One Desktops with their power cords, keyboard and mouse must be returned to Campus IT Support after a new replacement computer is received. If a cord is not provided, the department will be charged for a new one. The replacement cost for a computer that is due for replacement but cannot be located is $250 for a laptop, and $200 for a desktop.
The disposal of non-CAPs computers and monitors must be coordinated through the Manager of Campus Services - Technology and Information Management, who will consider opportunities to repurpose or recycle used hardware within the division.
Printers, cameras and other electronics should be recycled by [email protected]. For Labor crew pick-up of these devices, please submit a Service Request with the following information: model, serial number, location and chart string.